Terms & Conditions

1. Acceptance of Terms

By accessing or using our Services, you affirm that:

• You have read and understand these Terms;
• You are at least 16 years of age or have legal parental or guardian consent to agree to these Terms;
• You have the legal capacity to enter into a binding agreement with HorizonField; and
• You agree to be bound by and comply with these Terms.

If you are using our Services on behalf of a company, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case "you" will refer to that entity.

2. Changes to Terms

We reserve the right to modify these Terms at any time at our sole discretion. Any changes will be effective immediately upon posting the updated Terms on our website. Your continued use of our Services after any such changes constitutes your acceptance of the new Terms.

You are responsible for regularly reviewing these Terms. The "Last Updated" date at the top of this page indicates when these Terms were last revised.

3. User Accounts

3.1 Account Creation

To access certain features of our Services, you may be required to create an account. When creating an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Account Security

You are solely responsible for maintaining the security of your account and password. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this security obligation.

3.3 Account Termination

We reserve the right to suspend or terminate your account and access to our Services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

4. User Responsibilities

4.1 Compliance with Laws

You agree to use our Services in compliance with all applicable laws, regulations, and these Terms.

4.2 Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Violating any applicable laws, regulations, or third-party rights;
• Using our Services for any illegal or unauthorized purpose;
• Attempting to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running our Services;
• Impersonating another person or entity, or falsely stating or misrepresenting your affiliation with a person or entity;
• Uploading or transmitting viruses, malware, or other types of malicious software;
• Collecting or harvesting any personally identifiable information from our Services;
• Using our Services in any manner that could disable, overburden, damage, or impair the site;
• Using any robot, spider, crawler, scraper, or other automated means to access our Services;
• Bypassing any measures we may use to prevent or restrict access to our Services;
• Attempting to access areas of our website or Services that you are not authorized to access;
• Posting or transmitting content that is harassing, threatening, defamatory, obscene, or otherwise objectionable.

5. Service Bookings and Appointments

5.1 Booking Process

When booking our styling services, you agree to provide accurate and complete information regarding your requirements. Appointments are subject to availability and confirmation from HorizonField.

5.2 Cancellation Policy

We require 48 hours' notice for appointment cancellations or rescheduling. Cancellations made with less than 48 hours' notice may be subject to a cancellation fee of 50% of the service cost. No-shows are charged the full service fee.

5.3 Service Delivery

While we strive to deliver our services as described, the nature of styling services means that results may vary based on individual circumstances, preferences, and other factors. We do not guarantee specific outcomes from our styling services.

6. Payment Terms

6.1 Pricing

All prices for our services are displayed in British Pounds (GBP) and are inclusive of applicable taxes unless otherwise stated. We reserve the right to change our prices at any time. Any price changes will not affect services that have already been booked and confirmed.

6.2 Payment Methods

We accept various payment methods as indicated on our website. By providing payment information, you represent and warrant that you have the legal right to use the payment method provided.

6.3 Refunds

Our refund policy is outlined in our separate Refund Policy. Please review this policy for information on when and how refunds are processed.

7. Intellectual Property Rights

7.1 Our Intellectual Property

All content included on our website and in our Services, such as text, graphics, logos, images, videos, and software, is the property of HorizonField or our content suppliers and is protected by international copyright, trademark, and other intellectual property laws.

Our name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of HorizonField or our affiliates. You may not use these marks without our prior written permission.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Services for personal, non-commercial purposes in accordance with these Terms. This license does not include the right to:

• Modify, reproduce, distribute, display, perform, or create derivative works of our content;
• Use any data mining, robots, or similar data gathering or extraction methods;
• Download (other than page caching) any portion of the website or Services, except as expressly permitted;
• Use our Services or content for any commercial purpose.

7.3 User Content

By submitting any content to our Services (including testimonials, feedback, or images), you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media.

You represent and warrant that you own or control all rights to the content you submit, that the content is accurate, and that its use does not violate these Terms or any applicable laws or regulations.

8. Limitation of Liability

To the fullest extent permitted by applicable law, HorizonField and its officers, directors, employees, agents, affiliates, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use our Services;
• Any conduct or content of any third party on our Services;
• Any content obtained from our Services;
• Unauthorized access, use, or alteration of your transmissions or content;
• The results of styling services or advice provided.

In no event shall our total liability to you for all claims arising from or relating to these Terms or your use of our Services exceed the amount paid by you to HorizonField, if any, for accessing or using our Services during the twelve (12) months immediately preceding the date of the claim.

The limitations of liability in this section shall apply even if HorizonField has been advised of the possibility of such damages.

9. Disclaimer of Warranties

Our Services are provided on an "as is" and "as available" basis. HorizonField and its affiliates, suppliers, and licensors expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

• Our Services will meet your requirements;
• Our Services will be uninterrupted, timely, secure, or error-free;
• The results of using our Services will be accurate or reliable;
• The quality of any products, services, information, or other material purchased or obtained through our Services will meet your expectations;
• Any errors in our Services will be corrected.

Any material downloaded or otherwise obtained through the use of our Services is accessed at your own discretion and risk, and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.

10. Indemnification

You agree to defend, indemnify, and hold harmless HorizonField, its officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of our Services, your violation of these Terms, or your violation of any third-party rights.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or our Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

You agree to attempt to resolve any disputes informally before pursuing legal action. If you have a dispute with us, you agree to contact us with a written description of the problem and your proposed resolution. If we are unable to resolve the dispute within 60 days, you may pursue further legal action.

12. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.

13. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on our website, constitute the entire agreement between you and HorizonField concerning our Services.

14. Contact Information

If you have any questions about these Terms, please contact us:

• By email: [email protected]
• By phone: +44 920 550 6805
• By mail: HorizonField, Studio 94 Callum Mount, Lewisport CA4 9QG, United Kingdom